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Snowcovered Billing charged me too much.
Last Post 27 Mar 2012 01:59 PM by Inven Manager. 5 Replies.
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Tim Hardin
New Member
New Member
Posts:10

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26 Mar 2012 03:27 AM  
Hi,
I just went to upgrade a clients ECR Pro from v.4 to v.5. I selected the bullet item ECR Pro Single License and hit "Add to Cart" (see attached) -- it billed me $69.95 -- I figured that was the 1/2 of for upgrade. It wasn't until I had already installed it that I realized it was the standard version.
My client really needs the Pro Version. You can contact me off-forum at tim@trustedts.com.
I have receipts for version 4 Pro if you need them.
Tim
Inven Manager
Senior Member
Senior Member
Posts:7943
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26 Mar 2012 04:01 AM  
Hi, Tim,

I saw you had purchased the Standard Edition of v5.0.5. today.

So, you mean it is the Pro Edition you would like to buy? (You bought the wrong version?).

If you choose Pro Edition, there will be 50% discounts offered because of your v4.0 license.
For Standard Edition license, there is no discount as you do not have v4.0.
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Delivering high value DotnetNuke Modules to save your time and resources
Tim Hardin
New Member
New Member
Posts:10

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26 Mar 2012 08:15 AM  
Correct -- I had clicked the button to buy the Pro version but the standard went in my cart (see the attached image fromt he original post).
What is the best way to fix this?
Tim
Inven Manager
Senior Member
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Posts:7943
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26 Mar 2012 11:43 PM  
Tim,

You can go ahead and purchase the Pro Edition again. We will proceed to refund your earlier purchase of the Standard Edition.
========================================
Delivering high value DotnetNuke Modules to save your time and resources
Tim Hardin
New Member
New Member
Posts:10

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27 Mar 2012 06:39 AM  
Thank you! I just ordered the pro version!
Inven Manager
Senior Member
Senior Member
Posts:7943
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27 Mar 2012 01:59 PM  
Hi Tim,

I have already refunded your previous purchase of Standard Edition: xxxxxxxxxxxxxxxEA5B.

You should receive your refund in a few days after DNN Store processing.
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Delivering high value DotnetNuke Modules to save your time and resources
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