Hi Gary,
I have problem in object. All email notifications work great! Only reminders do not start.
Pls take note in schedule list I see Hyper.Modules.EventsCalendar.SendReminder with "next start" set to 4/20/2010 (???). I try to disable and re-enable schedule but still it not works.
Thanks

Davide,

If the scheduled job does not work, it might be a DNN problem.
Does your other schedule work?

Or, are there any error message on the schedule, and in Admin >> Event Viewer?

In Event Viewer I find following Scheduler Exception log entry recurring some times:

AssemblyVersion: 5.4.2
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL:
AbsoluteURL:
AbsoluteURLReferrer:
UserAgent:
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 77dfc482-39d1-4d28-9e69-141500df8715
InnerException: Collection index must be in the range 1 to the size of the collection.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Microsoft.VisualBasic.Collection.IndexCheck
StackTrace:
Message: System.IndexOutOfRangeException: Collection index must be in the range 1 to the size of the collection. at Microsoft.VisualBasic.Collection.IndexCheck(Int32 Index) at Microsoft.VisualBasic.Collection.get_Item(Int32 Index) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.ScheduleInProgressContains(ScheduleHistoryItem objScheduleHistoryItem) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.AddToScheduleInProgress(ScheduleHistoryItem objScheduleHistoryItem) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.WorkStarted(SchedulerClient& objSchedulerClient)
Source:
Server Name: SERVER46

Okay, it looks like the scheduler is not working properly. so you may need to check on that to make sure it works first.

I have resolved Scheduler Exception previously reported. All schedules, including Hyper.Modules.EventsCalendar.SendReminder, work fine.
Unfortunately Event reminders still do not start!

Hi,

Did you see the history from the Scheduler page? it indicates success?

If so, please also check your Admin >> Event Viewer, is there any error on sending out emails?

Gary,
I was wrong when I said it works fine. In fact there are not entries in schedule history for Hyper.Modules.EventsCalendar.SendReminder.
However there are no errors or schedule exceptions in event viewer.

In addiction pls see attached image.

Davide,

Strange... if you have scheduler running properly, the reminders should be able to sent out.

Do you have any other or similar problem with scheduler for other applications?

No schedule problems by other modules. Only EventsCalendar.SendReminder never appear on schedule history! What can I do? Re-install module? Pls check following schedule settings. Are they correct?

Davide,

Well, it is strange.

Are you able to uninstall all modules started with Events Calendar, delete the scheduler for reminder.

and then re-install the module?

All modules which name starting with Events Calendar has been unintalled (completely). Scheduler for reminder deleted.
Re-installed the module without errors. Updated DNN to version 5.4.4 (from 5.4.2).
Made some attempts, but reminders still do not start! :-(

Davide,

How about if you change another environment? Such as another server? or even installed it on your computer localhost?

To see if it works?

Dear Customer Service,
I have the same problem. I not receive any email notification.
The module version is 4.0.1 and DNN 05.02.02 (73).
In the Schedule Host show nothing in the history.
I receive emails from others modules.
Thanks

Hi, Julio,

Is the schedule running?
I mean is it active?

Hi,

Yes, is active.

Thanks

Julio

Julio,

Do you have any error from Event Viewer related to Scheduler?

such as this:
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 8d86f80a-f658-4c2c-8bce-344b9c4ca134
InnerException: Collection index must be in the range 1 to the size of the collection.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Microsoft.VisualBasic.Collection.IndexCheck
StackTrace:
Message: System.IndexOutOfRangeException: Collection index must be in the range 1 to the size of the collection. at Microsoft.VisualBasic.Collection.IndexCheck(Int32 Index) at Microsoft.VisualBasic.Collection.get_Item(Int32 Index) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.ScheduleQueueContains(ScheduleItem objScheduleItem) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.AddToScheduleQueue(ScheduleHistoryItem objScheduleHistoryItem) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.LoadQueueFromTimer() at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.Start()

Yes, there are this Scheduler Exception (each 5 min):

==========
AssemblyVersion: 5.2.2
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL:
AbsoluteURL:
AbsoluteURLReferrer:
UserAgent:
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: a5b94d6c-f9ef-4146-abad-df38f990d3f3
InnerException: Collection index must be in the range 1 to the size of the collection.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Microsoft.VisualBasic.Collection.IndexCheck
StackTrace:
Message: System.IndexOutOfRangeException: Collection index must be in the range 1 to the size of the collection. at Microsoft.VisualBasic.Collection.IndexCheck(Int32 Index) at Microsoft.VisualBasic.Collection.get_Item(Int32 Index) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.ScheduleQueueContains(ScheduleItem objScheduleItem) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.AddToScheduleQueue(ScheduleHistoryItem objScheduleHistoryItem) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.LoadQueueFromTimer() at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.Start()
Source:
Nombre del servidor: P3NW8SH115
==========

Do you need host access to my DNN installation?

I dont receive the email notification for this topic.

Thanks

Julio

It looks like a DNN problem, the scheduler provided by the module is not executed at all.

Ok. I have search about this exception and I did this:

1. I purge the scheduler history (OK)
2. I execute some shedule job, like Purge Users Online, Forum, Event Calendar, etc... (OK)
3. I see the schedule history:

------------
Descripción Ejecutar en el servidor Duración (segundos) Correcta Inicio/Fin/Siguiente Inicio
ActiveForums Queue
Processed 0 messages P3NW8SH115 0,033 True S: 11/08/2010 7:37:36
E: 11/08/2010 7:37:36
N: 11/08/2010 7:38:36
Purge Log Buffer
Purged log entries successfully P3NW8SH115 0,016 True S: 11/08/2010 7:37:36
E: 11/08/2010 7:37:36
N: 11/08/2010 7:38:36
Purge Module Cache
Purged Module cache for FileModuleCachingProvider. Purged Module cache for FileModuleCachingProvider. Purged Module cache for FileModuleCachingProvider. Purged Module cache for FileModuleCachingProvider. Purged Module cache for FileModuleCachingProvider. Purged Module cache for FileModuleCachingProvider. Purged Module cache for FileModuleCachingProvider. P3NW8SH115 0,093 True S: 11/08/2010 7:37:36
E: 11/08/2010 7:37:36
N: 11/08/2010 7:38:36
ActiveSocialTask
No feeds imported. P3NW8SH115 0,266 True S: 11/08/2010 7:36:59
E: 11/08/2010 7:37:00
N: 11/08/2010 7:38:59
Purge Users Online
UsersOnline purge completed. P3NW8SH115 0,017 True S: 11/08/2010 7:36:36
E: 11/08/2010 7:36:36
N: 11/08/2010 7:37:36
Purge Log Buffer
Purged log entries successfully P3NW8SH115 0,03 True S: 11/08/2010 7:36:24
E: 11/08/2010 7:36:24
N: 11/08/2010 7:37:24
------------

4. I see the log view (only one exception):

------------
AssemblyVersion: 5.2.2
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL:
AbsoluteURL:
AbsoluteURLReferrer:
UserAgent:
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: df1e4323-bf83-46ae-a219-a2042972c1cb
InnerException: This operation returned because the timeout period expired. (Exception from HRESULT: 0x800705B4)
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Threading.ReaderWriterLock.AcquireReaderLockInternal
StackTrace:
Message: System.ApplicationException: This operation returned because the timeout period expired. (Exception from HRESULT: 0x800705B4) at System.Threading.ReaderWriterLock.AcquireReaderLockInternal(Int32 millisecondsTimeout) at DotNetNuke.Services.Scheduling.DNNScheduling.Scheduler.CoreScheduler.get_ScheduleInProgress()
Source:
Nombre del servidor: P3NW8SH115
------------

I have some question:

- Why I can see anything about Event Calendar in the schedule history? But others job, yes.
- The others job are working or not?

Thanks again for your support. I see the modules features and I need to have the module working!

Julio

I see the scheduler state and I found this (sorry for the language):

------------
Estado actual: RUNNING_TIMER_SCHEDULE
Subprocesos máximo: 1
Subprocesos activos: 0
Subprocesos libres: 1
Comando: Comienzo Parar

Tareas en cola
ID de tarea Name Próxima ejecución Vencida
(segundos) Tiempo restante
(segundos) Dependencias de objetos Disparada por Servidores
2 Purge Site Log 12/08/2010 7:12:46 83796,0139147 SiteLog STARTED_FROM_TIMER
3 Purge Schedule History 12/08/2010 7:10:04 83634,1099147 ScheduleHistory STARTED_FROM_TIMER
9 Purge Cache 11/08/2010 9:29:39 5608,9939147 STARTED_FROM_TIMER
28 PropertyAgent 13/08/2010 7:12:46 170196,0139147 STARTED_FROM_TIMER
34 Events Calendar Send Reminder 11/08/2010 7:53:17 173,008436 0 STARTED_FROM_TIMER
5 11/08/2010 7:58:25 135,103772 EventLog STARTED_FROM_TIMER
31 11/08/2010 7:58:25 135,103772 STARTED_FROM_TIMER
6 11/08/2010 8:24:00 1669,2062464 SearchEngine STARTED_FROM_TIMER
33 11/08/2010 7:57:32 81,4982128 STARTED_FROM_TIMER
32 11/08/2010 7:56:47 36,5837996 STARTED_FROM_TIMER
1 11/08/2010 7:56:47 36,5837996 UsersOnline STARTED_FROM_TIMER
4 11/08/2010 7:56:47 36,5837996 EventLog STARTED_FROM_TIMER
21 11/08/2010 7:56:47 36,5837996 ModuleCache STARTED_FROM_TIMER
------------

I send you an image (attached) with this anyway.

The column Experid (in seconds) for all event is zero but for Event Calendar Reminder is is growing.

Any thing that I can do?

Hi,

What version of DNN are you running?

Anyway to upgrade to newer version and see if that works?

The DNN version is 5.2.3

Ok. I did the DNN upgrade to version 5.4.4.

I have yet the problem.

Do you have other idea?

Thanks

Julio

I try many configuration with the module without success.

I erase all Event Calendar instances and re-installed the Event Calendar DNN module again.

The Event Calendar schedule not work yet and I can't found the problem. I think that the DNN scheduler work fine, because there are others schedule's module working.

Any idea?

Julio,

Can you see any history of the scheduler?

Julio,

Can you send your host account to support @ invenmanager.com? we will help you to fix the reminder/scheduler problem.

Thanks.

Pls can you tell me if you have solved Julio's problem?
(my same problem)

Davide,

Yes. it solved the problem.

Davide,

You can install the latest v4.0.2 or v4.0.3, it will solve the reminder problem. Thanks.

v4.0.3 will be available for download in a few days...

Ok. Awaiting 4.0.3

Thanks!

Hi again,

I setup the DNN zones (timezones.xml file) to add a new time zone (UMT -4:30) I get the following results. I installed the last version module (4.0.3).

Next, I created an event assuming my timezone (UMT - 4:30) without success about the email notification. I try too, using the server timezone, with similar results.

Somebody have this same situation about the time zone?

For information:

- The "Publish Date:" is always the server time (same to host setting page).
- I used the module to schedule training in a sport club, so time date and notfications are important.

Thanks

Hi,

The Time Zone settings is only effective when you Export the events to iCal.

Otherwise, it will always display as the time you entered.

Ok. I'm confuse. What time I have to suppose in the Event Start and Finish date/time? The time server or the time where I live? I need the second.

Anyway, I think that I have a problem with the email, because I dont get nothing in my email box from Event Module.

There are some function to test the email sending?

I check the schedule task and appear to work fine.

back to topic...
How to get v.4.0.3 in order to solve reminder problem?
Thank you!

Davide,

Yes!

Julio,

Yes, the event time you should input as the time you live.

To check email problem, check the following:
1. You have specified Email Notification templates.
2. You have no error from Admin >> Event Viewer related to sending emails.

Thanks

May I install 4.0.3. over 4.0.1 ?

Or do you suggest to unistall previous version first?

Thanks!

Hi,

In the Event Viewer I only found this boaut events:

---------
THREAD ID: 41
TYPE: DotNetNuke.Modules.Events.EventNotification
EXCEPTION: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
RESCHEDULED FOR: 8/16/2010 7:19:02 PM
SOURCE: STARTED_FROM_TIMER
ACTIVE THREADS: 2
FREE THREADS: -1
READER TIMEOUTS: 8
WRITER TIMEOUTS: 2
IN PROGRESS: 4
IN QUEUE: 11
---------

About Email Notification templates, there are definitions for:

1 - Send email upon event registration
2 - Send email upon online payment
3 - Send email if user click...
4 - Send email upon manually...
5 - Send email registration status is confirmed
6 - Send email registration status is cancelled
7 - Send approval notification...

In the item 1 the template is:

---------------
<head><STYLE type="text/css">
.regCap {width:120px;}
.regContent {}
.regRow {padding-top:5px;width:750px;border-bottom:1px dotted;}
.regTotalFees {text-align:right;padding-top:10px;width:750px;border-bottom:2px double;font-weight:bold;}
.regAdditionalFees {text-align:right;padding-top:10px;width:750px;border-bottom:1px dotted;}
.regName {width:170px;}
.regPhone {width:130px;}
.regEmail {width:250px;}
.regRegType {width:200px;text-align:right;}
.regTable {width:750px;border-bottom:1px dotted;}
</STYLE></head>
<body>[FIRSTNAME|Dear {0}] [LASTNAME]
<br/><br/>
<h1>Your registration for the following event is now <strong>[STATUS]</strong>.</h1>
<br>
<div style="font-weight: bold;">[EVENTTITLE]</div>
[EVENTDATE]
<br/><br/>
<table cellpadding="2" callspacing="0" class="regTable">
[VENUE|<tr><td class="regCap">Event Venue</td><td>{0}</td></tr>]
[OPTIONALITEMS|<tr><td class="regCap">Options</td><td>{0}</td></tr>]
[COMPANY|<tr><td class="regCap">Company</td><td>{0}</td></tr>]
[ADDRESS|<tr><td class="regCap">Address</td><td>{0}</td></tr>]
[COMMENTS|<tr><td class="regCap">Comments</td><td>{0}</td></tr>]
</table>
<br/>
Attendees Information:
<br/><br/>
[ATTENDEES]
<br/>
For more information, please visit the website:<br/>
[EVENTLINK]
<br/><br/>
Thank you.<br/>
[PortalortalName]
</body>
---------------

Thanks!

Hi, Julio,

The error you provided is not from ECR module.

The template seems to be fine. You must also make sure you ticked: Send email upon registration.

Sure:

Gary,
I confirm that version 4.0.3 allows email reminders to start as expected! Good Job and Thank you!

I unistalled all event modules and after that, I installed the Event's modules. (last version).

After add a new event, I get this error:

--------
AssemblyVersion: 5.5.0
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL:
AbsoluteURL:
AbsoluteURLReferrer:
UserAgent:
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 12b7a2af-a4e4-4780-bba1-7cdafacbdebe
InnerException: Mailbox name not allowed. The server response was: sorry, your mail was administratively denied. (#5.7.1)
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Mail.MailCommand.CheckResponse
StackTrace:
Message: System.Net.Mail.SmtpException: Mailbox name not allowed. The server response was: sorry, your mail was administratively denied. (#5.7.1) at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, String from) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, String ReplyTo, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, List`1 Attachments, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)
Source:
Nombre del servidor: P3NW8SH115
--------

So, I change some emails to a domain hosted by GoDaddy:

- "host email"
- "email from" in the module main setting
- "Notify From" when I add an event (form)

After that, I dont see anymore the exception.

Finally I get an email with the following template:

---------------
Dear [UserisplayName]

This is a reminder for the following event:
[TITLE]
[EVENTDATE]

For more information, please visit the website:
[READMORELINK]

[PortalortalName]
------------

And I get an other email (but I dont know whre its from) (translated from spanish):

--------
"Report spam to"

The operation started: 1/9/2010 12:10:14 PM
Recipients email: 3
Emails: 3
The operation completed: 09/01/2010 12:10:14 PM

Status Report:
No errors occurred during shipment.
--------------------------------
Recipients:
===========
My email 1
My email 2
My email 3
--------

I think that this mail come from DNN installation.

Now, I receive emails from ECR module. I have to test the email notification some minutes before the Event. Any sugest?

Thanks

Hi,

That is called Event Reminders.

Yes, you can add reminders at the Event detail page. choose 5 min, 10 min before the event.

Ok. Thanks.

I have a problem when the domain user email is not the same like domain host email. This all is about the SMTP error in godaddy.

Can I force that all email have the same from's address?

Thanks again

When an user add an event to pass the aproval process, the email don't arrive because the user email address is not allowed for GoDaddy.

Please check Manage Email Notification page for the settings. thanks.

Sorry for the questions.

I try (some hours at the same problem) to add an event from two different users: 1) xxx@domainGoodForGodaddy.com, 2) xxx@gmail.com

I receive the email to approve the event only for the events posted by user "1". And the email From Address is the user address (number "1").

I check the SPAM folder without success.

I put the email xxx@domainGoodForGodaddy.com in all text box at Manage Email Notification Page.

Normally, the email box xxx@domainGoodForGodaddy.com have to receive all notifications.

I'm correct?

Thanks.

When I use:

1) "Upon Registration, Send Duplicate Email To"

and

2) "Send approval notification for unapproved new events - Send to this emaill address:"

The email (1) overwrite the email (2). I mean, I can have two different emails. That's normal?

Hi,

1) and 2) are two different email notifications. so they can be different email.