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licence deactivated
Last Post 11 Oct 2011 04:20 AM by Inven Manager. 14 Replies.
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henrique martins
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Posts:7

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22 Aug 2011 01:02 AM  
Hello,

I have the modulo installad on a website , it worked for a few months and now it says that it is a trial version!
But I'm unable to active it, since it says that the licence was already activated!

Please provide help!

web site : www.cmp.cv
IP : 212.13.37.217
Version: 4.3.3.0
PackageID: 13391

Trans Date 2/25/2011
Fleming Tan
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Posts:1

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22 Aug 2011 01:02 PM  
Hi,

I am encountering the same problem as well in my Intranet. How do I re-activate it?
Antonio Garcia
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Posts:7

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23 Aug 2011 05:41 AM  
I have the same issue as well as others based on some the posts. I've placed several support calls and no answer since last week.
Inven Manager
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Posts:7943
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23 Aug 2011 12:32 PM  
Hi Guys,

You need to re-activate the license if it is not already activated.

Please follow the instructions you can find at the License page, and it also show you how you can get help if you have any problems.

Hint: without the actual license code, we are not able to help you at this forum.
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henrique martins
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Posts:7

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24 Aug 2011 12:48 PM  
HI,

i already activated it , I also send a message through your Contact us form, with the licence code.
Where can I post it so you guys can solve this issue?

Inven Manager
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24 Aug 2011 03:29 PM  
Hi

Since you have already activated it, it should be no problem any more.
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henrique martins
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New Member
Posts:7

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25 Aug 2011 05:08 AM  
Let me try to explain again,
Ive pruchased the licence and activated it succesfuly at the time, currently the module says that it is not licenced and has to activated.
Already tried to re-active the licence with no success.

Please provide necessary actions to reactive it

thanks
henrique martins
New Member
New Member
Posts:7

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28 Sep 2011 04:09 AM  
Hi,

it seems that this is a recurring problem! Very anoying ! any new version available with this BUG fix?

How can I solve this?

Inven Manager
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28 Sep 2011 04:27 PM  
Hi Henrique,

The license once activated, it works forever on the same DNN install, it means on the same server, same IP address, same folder structure and so on.

If any of them is changed for your DNN install, the license will deactiate.

If you continue to have the problem, please send the following to support @ invenmanager.com:

1. DNN version:
2. Module name and version:
3. License activation code:
4. Domain to be activated:
5. IP address:
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henrique martins
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New Member
Posts:7

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09 Oct 2011 09:45 PM  
Hi there!

it happens now on 2 DNN sites ... same problem on both, some times it works, sometimes it says it's not activated!!!

already send previously information about one of the sites: www.cmp.cv

any suggestion?

should you need access to the site to solve this please let me know!



Inven Manager
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09 Oct 2011 10:23 PM  
Is your domain having multiple/dynamic IP address?
Such as load balancing environment?
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henrique martins
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Posts:7

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09 Oct 2011 10:30 PM  
HI,

it has 2 IP addresses , both private (its beyound a firewall with NAT redirection) public ip is 212.13.37.217
private are 10.0.0.2 and 192.168.1.10 (NAT on this one)

Inven Manager
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10 Oct 2011 12:39 AM  
For multi IP address environment, you need at least Enterprise Edition license.

We are not able to locate the license by your email, can you provide?

Please note standard edition license will not work for your environment.
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henrique martins
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Posts:7

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11 Oct 2011 03:49 AM  
licence codes are associated to web@kamae.pt

both IP's are internal, your saying that website can only be associated with one ip ? So if I remove that from IIS that should solve the issue?

Inven Manager
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11 Oct 2011 04:20 AM  
Yes, the license should only be activated on one IP address.

You can keep the multiple IP address.
But you should only access the module from the IP where it is being activated.

There is no problem to view the module from any IP address, only when you Edit the article the license is checked.
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