I'm suddenly not getting any emails after a successful registration.If I go into the registration manager and cancel a registration, the registration cancellation email is sent. If I then re-confirm that same registration, the confirmation email is sent.

I also see that when they are sent, there is no personalization. The [FIRSTNAME] [LASTNAME] tokens aren't working at all.

Derek,

1. After what you suddenly not getting any emails? (If it is unpaid registration, no email is sent in v3.1)

2. The [FIRSTNAME] ... tokens does not work in the notification email because those tokens represent the current user's data.

Thanks.

When I first set up the module the notification emails were being sent upon a paid registration. Now they're not. No changes other than adding new events to test.

What tokens am I to use for notification personalization?

??

Derek,

1. Can I confirm that, you didn't install any upgrade, but suddenly it stopped sending email notifications?

2. if so, please check on the Admin >> Event Viewer, is there any error about failure on sending emails?

Thanks

It was since the upgrade as far as I can remember.

There is an error. The error only happens for that registration notification. The emails go out fine if I change the status in the registration manager:

AssemblyVersion: 5.2.0
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL:
AbsoluteURL:
AbsoluteURLReferrer:
UserAgent:
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: --
InnerException: Failure sending mail.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Sockets.Socket.DoConnect
StackTrace:
Message: System.Net.Mail.SmtpException: Failure sending mail. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:25 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception) --- End of inner exception stack trace --- at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean async, IPAddress& address, Socket& abortSocket, Socket& abortSocket6, Int32 timeout) at System.Net.PooledStream.Activate(Object owningObject, Boolean async, Int32 timeout, GeneralAsyncDelegate asyncCallback) at System.Net.PooledStream.Activate(Object owningObject, GeneralAsyncDelegate asyncCallback) at System.Net.ConnectionPool.GetConnection(Object owningObject, GeneralAsyncDelegate asyncCallback, Int32 creationTimeout) at System.Net.Mail.SmtpConnection.GetConnection(String host, Int32 port) at System.Net.Mail.SmtpTransport.GetConnection(String host, Int32 port) at System.Net.Mail.SmtpClient.GetConnection() at System.Net.Mail.SmtpClient.Send(MailMessage message) --- End of inner exception stack trace --- at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, String ReplyTo, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, List`1 Attachments, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)
Source:
Server Name:

We will have to check on this, it seems to be an email server problem, we need to see how it was handled...

I can give you host and server access if you need.

My server is Windows 2008 Standard, IIS 7, SMTP is set to windows auth. All other messages work fine. I use the Onyaktech Axon for my newsletters and it works fine as well. All DNN notifications work fine too. It's only the registration notification that is not working. Kind of odd.

Can I get some sort of help on this? At this rate, one response a day, this thing will never be ready to launch.

Derek,

By the way, what payment gateway are you using?

Paypal

Derek,

Paypal should be working fine...

We will do some more testing and let you know by today.

Any update on this? I've launched the site and it'd be nice to actually have it working.

I am getting one email but it's not complete and I can't find where it is coming from or where to edit it. Here is what it looks like. I've substitued information for privacy reasons but all the empty fields are empty:

Sale of: COURSE SCHEDULE - EVENT TITLE ( $1.00 ) from SITE NAME

PPIPN: This payment was sent by your customer via the Shopping Cart feature
PPIPN: This payment was funded with PayPal balance, credit card, or Instant Transfer

Order ID:
Transaction ID: a1kldsaufqwerkjap
Transaction Type:web_accept
Payment Type: instant
Payment Status: Completed
Pending Reason:
Payment Date: 23:10:43 Jan 13, 2010 PST
Receiver Email: email@email.com
Invoice:
Item Number: 27
Item Name: COURSE SCHEDULE - EVENT TITLE( $1.00 )
Quantity: 1
Custom: 83947610
Payment Gross: 1.00
Payment Fee: 0.33
Payer Email: email@email.com
First Name: First
Last Name: Last
Street Address:
City:
State:
Zip Code:
Country:
Address Status:
Payer Status: verified
Verify Sign: 1OIQUP9UJOALN/LKESOIAHR['9uqjajelmkdf[poqt'ejlkfND;okvha
Subscriber Date:
Period 1:
Period 2:
Period 3:
Amount 1:
Amount 2:
Amount 3:
Recurring:
Reattempt:
Retry At:
Recur Times:
UserName:
Password:
Subscriber ID:
Notify Version: 2.8

Looks like it comes from paypal but not all of the data is being sent (address data and company name would be very useful)

Derek,

I guess I might know the problem in your case, but need to verify on this before I get back to you in maximum 2 days.

I am having the same issue, not getting any emails after event registration, and it is very needed by my client, do we have any update on this issue?
It used to work perfectly before upgrading to 3.1

Hi, Kora,

May I know what payment gateway you are using?

I am using Paypal
Even for registrations wchich use Pay Offline we are not getting any emails, wchich we used to get before.

For Pay Offline, there is no email because the payment is not done. Though I feel it should follow up with an email about the offline payment. we will need that in future, definitely.

It is not a new feature we are requesting, it was an existing feature in the previous versions, and it is a required feature for my client. No where was it documented that you removed this feature.
After upgrading it broke the workflow.
We used to get emails after a successful registration (or all types Offline, Paypal, Free Event etc)
How do I get phone support or more timely support for my Enterprise license.

agree with the last post 100%. it's fairly frustrating.

Hi, Kora,

We answered the other post as well.

We are now working on this to provide better controls for users.

Many users also requested not to send email if the event is not paid for, therefore changed this algorithm, but it obviously affected many other users like you, we will improve on this. I apologize for the inconvenience...

Thanks.

Hi, our client is having a similar issue to those listed here (upgrading to 3.1 seemed to stop all notifications being sent to the event owner/admin when someone registers regardless of payment type, which was working in 3.0).

Is it possible to have an ETA for when these new email notifications controls will be included or when this issue will be resolved? Will it be included in the next patch/update?

Appreciate any response.

Hi. I also get this problem. After registration we expect an email to our admins + also the registrant. Is this going to be included soon? thanks

Hello again, I am just following this issue up to see if any progress has been made. At the moment we have client customers calling up confused about their booking, as they are not recieving any notifications.

Denham,

We will release an interim update to address this issue by end of this week. We will keep you post an update here when it is ready.

Thanks.

Thanks for the update

Deal All,

Events Calendar Update - Fixed Email Notification Upon Registration issue.

We have released an update that fixed couple of bugs, including the email notification upon payments issue many of you are encountering...

For your convenience, I posted the update here in the attachment.

You can get this update at Snowcovered.com download page, for those of your who bought source codes edition, you also download the update from Snowcovered.com download page as well.

Thank you for your support.

I am confused in one of the other thread it was noted that the offline payment option still doesn't receive emails.
Can you please confirm if an email will be sent the Registering user, irrespective of his mode of payment (Offline/Paypal/Online) on sucessful registration.

On installation of the new version I am getting the following error when trying to go to the register page

Error: Events Calendar is currently unavailable.
DotNetNuke.Services.Exceptions.ModuleLoadException: vbc : (0): error BC30041: Maximum number of errors has been exceeded. ---> System.Web.HttpCompileException: vbc : (0): error BC30041: Maximum number of errors has been exceeded. at System.Web.Compilation.AssemblyBuilder.Compile() at System.Web.Compilation.BuildProvidersCompiler.PerformBuild() at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVPathBuildResult(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.UI.TemplateControl.LoadControl(VirtualPath virtualPath) at System.Web.UI.TemplateControl.LoadControl(String virtualPath) at Hyper.Modules.EventsCalendar.View.LoadRegistrationView() --- End of inner exception stack trace ---

I am not able to edit any existing Event either the error I am getting is
Error: is currently unavailable.
DotNetNuke.Services.Exceptions.ModuleLoadException: C:\Data\WebSites\DNN500\DesktopModules\EventsCalendar\EditEventsCalendar.ascx(18): error BC30456: 'Page' is not a member of 'ASP.desktopmodules_eventscalendar_editeventscalendar_ascx'. ---> System.Web.HttpCompileException: C:\Data\WebSites\DNN500\DesktopModules\EventsCalendar\EditEventsCalendar.ascx(18): error BC30456: 'Page' is not a member of 'ASP.desktopmodules_eventscalendar_editeventscalendar_ascx'. at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVPathBuildResult(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.UI.TemplateControl.LoadControl(VirtualPath virtualPath) at System.Web.UI.TemplateControl.LoadControl(String virtualPath) at DotNetNuke.UI.ControlUtilities.LoadControl[T](TemplateControl containerControl, String ControlSrc) at DotNetNuke.UI.Modules.ModuleHost.LoadModuleControl() --- End of inner exception stack trace ---

[quote]
Posted By Sridhar Kora on 28 Feb 2010 12:04 PM
I am not able to edit any existing Event either the error I am getting is
Error: is currently unavailable.
DotNetNuke.Services.Exceptions.ModuleLoadException: C:\Data\WebSites\DNN500\DesktopModules\EventsCalendar\EditEventsCalendar.ascx(18): error BC30456: 'Page' is not a member of 'ASP.desktopmodules_eventscalendar_editeventscalendar_ascx'. ---> System.Web.HttpCompileException: C:\Data\WebSites\DNN500\DesktopModules\EventsCalendar\EditEventsCalendar.ascx(18): error BC30456: 'Page' is not a member of 'ASP.desktopmodules_eventscalendar_editeventscalendar_ascx'. at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVPathBuildResult(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.UI.TemplateControl.LoadControl(VirtualPath virtualPath) at System.Web.UI.TemplateControl.LoadControl(String virtualPath) at DotNetNuke.UI.ControlUtilities.LoadControl[T](TemplateControl containerControl, String ControlSrc) at DotNetNuke.UI.Modules.ModuleHost.LoadModuleControl() --- End of inner exception stack trace ---
[/quote]


We are receiving the same error when editing or creating a new or existing event (DNN 5.2.2). I was unable to find the appropriate updated files on snowcovered, so used the file linked here.

As with Sridhar we'd also appreciate a confirmation of specific updates in this patch.

Me too. I can't even view details of an event now. This is a real problem for me as this site is currently taking registrations for some important events. When do you think you can give a fix for this. I can't even rollback my version as it says there is already a later version installed.

I am trying to reach you by phone to solve this issue, as this has broken my production website.

When I call the number ( 65) 63891778 in Singapore it is going to someone and when asking for Invenmanager they are saying Wrong Number.

Sri,

That is the right number. You can ask to speak to gary, or ask for technical support team.

However, we tested on many installations without any problem.

Two things we will do now:
1. we will test and test again with upgrades and downgrades
2. can you provide a Host account to access your website to check on the installation and errors? you can send to support @ invenmanager.com.

If we found anything, we will post it here again.

Thanks.

Hi, All,

We tested again and again, no problem so far.

I believe, it is most likely due to the following:

When you re-install, the ascx files in the /desktopmodules/ folders are not getting replaced!
You can verify this by compare the files in the /desktopmodules/eventscalendar/ directory, and the files in the updated PA zip file.
It maybe due to the write permission issue for the module directory.

One thing you can do is to grant NETWORK SERVICE with write permission to the folder, and re-install the update again.

Thanks.

The files did get replaced and Network Service has Write Permission to the folder, I tried re-installing it to, that did not fix the issue.
Looks like it is not just me, but mutiple people are having the same issue. Did you try upgrading on the DNN 5.2 installation?

Overwriting the DLLs and Desktop modules folder doesn't work either.

Here is part of error details:

:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\95870897\dba66244\App_Web_editregistrationdetails.ascx.96977e8d.zl6eykz2.0.vb(54) : error BC32206: The project currently contains references to more than one version of Hyper.Modules.CustomProperty, a direct reference to version 1.2.0.0 and an indirect reference (through 'Hyper.Modules.EventsCalendar.EditRegistrationDetails') to version 1.2.1.0. Change the direct reference to use version 1.2.1.0 (or higher) of Hyper.Modules.CustomProperty.

Inherits Global.Hyper.Modules.EventsCalendar.EditRegistrationDetails

Oh Yes, sorry, this make sense, I attached the newer Custom Properties module for you to install here. You need to install this as well. Sorry for the mistake.

I uploaded to Snowcovered.com though...

Thank you Gary that fixed the problem of not able to go to the register page or edit or create an event.

But coming back to original issue of " Not getting email after successful registration", still I did not get an email after I registered for a free event sucsessfully.

Free event should be receiving email notifications.

1. Please check the correct email address associated with the current user.

2. Check Admin >> Event Viewer to see if there are any errors while sending emails?

All the error that I am seeing are:

AssemblyVersion: 5.2.3
PortalID: 2
PortalName: ARMA Houston
UserID: 1
UserName: host
ActiveTabID: 110
ActiveTabName: Calendar
RawURL: /Calendar/tabid/110/ctl/Edit/mid/491/itemid/38/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://armahouston.org/Calendar/tabid/110/vw/3/ItemID/38/d/20100427/Default.aspx
UserAgent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB0.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 93038c90-13b0-444b-b22f-2002826d48bf
InnerException: Error loading FCK setting (HTML Encode output)
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Boolean.Parse
StackTrace:
Message: System.Exception: Error loading FCK setting (HTML Encode output) ---> System.FormatException: String was not recognized as a valid Boolean.at System.Boolean.Parse(String value)at DotNetNuke.HtmlEditor.FckHtmlEditorProvider.Fckeditor.LoadFCKCTLSettings(Boolean mAdmin)--- End of inner exception stack trace ---
Source:

Since the code was breaking before I took the source code compiled it and deployed the dll before. Do not if that makes any difference.

Hi, Sri,

The error you provided is related to the FCK Editor.

Also, since the errors are particular to your installation, would you mind creating a new thread for the issues because many users are on this thread, and we don't want to disturb them with unrelated issues.

Thanks, that fixed the broken problem. If I register for a free event, I have (and previously did, before upgrade) receive notification.

However. I registered for a paid event but did not pay. I did not receive any notification but my registration exists in the list. I would expect to receive a notification to say I have registered, but not paid and giving instructions as to what I must do finalise my registration to make my payment.

Thanks

Hi,

The logic now is, the email notification is only sent after a payment is made. For unpaid registration, no emails will be sent.
This was modified after many users reported email notification inform them about event registration even if they did not pay.

However, we understand this is not perfect, and we cannot cater to different users' requirements.

Thus, in the upcoming release v4.0 or so, we have enhanced this logic, so that you (admin user) will have complete control over when an email notification should be sent, for free events, offline payments, upon successful payments, or failed to pay.

I hope that will offer more flexibilities for different users.

Thanks for the update, we managed to get it working as well.

In regards to the intial issue though of off-line registration notifications not being sent; Although we've manged to reach a compromise with out customer, I'd like to express our slight dis-satisfaction that its removal wasn't included/advised in any patch-notes. To us its removal was slightly baffling, especially for the context that we used the module in (offline payment method of choice, payment "at door" of event sometimes mandatory etc.).